Privacy Policy

Information We Collect

We collect personal information you provide when placing an order, creating an account, or contacting us. This may include your name, email address, shipping address, and payment details. We also collect browsing data through cookies to improve your experience.

How We Use Your Information

Your information is used to process orders, communicate with you about your purchases, send marketing communications (with your consent), and improve our products and services. We never sell your personal information to third parties.

Data Security

We implement industry-standard security measures to protect your personal information. Payment processing is handled through secure, encrypted third-party payment processors. All orders are shipped in discreet, unbranded packaging.

Your Rights

Under Australian Privacy Principles, you have the right to access, correct, or delete your personal information. You can unsubscribe from marketing communications at any time. Contact us at hello@silksponges.com.au for any privacy-related enquiries.

Cookies

We use cookies and similar technologies to enhance your browsing experience, analyse site traffic, and personalise content. You can manage your cookie preferences through your browser settings.